Step one: Remind participants of their persona, and have them place it somewhere visible if it isn’t already displayed. If participants haven’t made an unabridged persona template, introduce a simple persona template and give them time to fill out the following attributes: Name, Role, Quote, Important Demographics (assess what might be relevant - age, gender, sexuality, religion, socio-economic status, education, etc.), Needs, Wants, Pain, Joy, Ambitions.